Products & orders
Products & orders

Products & orders

Learn about our onboarding process and product lead times prior to making a purchase.

Table of contents

Product info & lead times

Channels lists may change at any time.

NameLead daysTagsStockActivation

7

Equipment
In stock
Not applicable

1

SIM card
In stock
Within 1 month of shipping

2

SIM card
In stock
On shipping date

7

SIM card
On order
On shipping date

1

SIM card
In stock
Can be delayed indefinitely

3

TV
On order
Within 3 months of shipping

3

TV
On order
Activated inline with Sky UK subscription.

7

TV
On order
Activated inline with Sky UK subscription.

3

TV
On order
Activated inline with Sky UK subscription.

3

TV
On order
Activated inline with Sky UK subscription.

14

TV
On order
On shipping date

14

TV
On order
On shipping date

21

TV
On order
On shipping date
TVReceiver
Obsolete

5

TVReceiver
On order

3

TVReceiver
On order

Our 5 step on-boarding process

The onboarding process ensures that we capture your requirements and information correctly.

⏳
Good to know: Some services such as TV services have a longer lead time which we’ll inform you about prior to purchase. System installers should be aware that times are estimated and should plan accordingly. We suggest adding an additional 10 business days to our estimated lead times.
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1. Confirm plan details

You’ve talked with one of our team and confirmed your requirement.

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2. Complete the onboarding form

💡
Applicable to resellers: We require end-user information. If required we can send our standard non-disclosure and non-circumvention agreement for signatures.

This sends information such as end-user, billing and shipping information.

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3. Review and sign the e-contract

You’ll receive a contract link to review and sign online. You’ll need a valid mobile phone number to receive an authorisation code when signing.

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4. Add a payment method

We’ll either send an invoice for the service or request a payment method (credit card). Credit cards are stored with PCI compliant card operator Stripe. You can also opt to pay by bank transfer - contact your account manager for more information.

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5. Products shipped

We’ll ship your SIM cards via DHL Express (or a similar courier if DHL is unavailable).

Next up, configure your service

Next, set up your devices to ensure you get the best possible service.

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Mobile data

Configure APN settings and more on your data device.

Set up →

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TV services

Configure your receivers to ensure a signal is received.

Set up →

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