Zero speed throttling
All Wave Connect plans include a “Zero speed throttling” guarantee as standard. That means that we will never reduce the speed of your connection - unless you request us to.
Why is my connection slow? 🐌
There could be several reasons why your mobile data speed is slow, including how many users are utilising your internal network, exterior network congestion, geographical location, how many users are connected to the same cell tower, and the device you are using. Additionally, factors such as the number of apps running in the background, the type of website or content you are accessing, and the time of day can also affect your data speed.
Whilst we provide a Zero speed throttling guarantee, we cannot guarantee a certain minimum speed - it's down to the network operator and cell tower.
If you are experiencing consistently slow data speeds, you can try some troubleshooting steps, such as resetting your device, checking for software updates, or moving to an area with better network coverage. If the issue persists, please contact our support team.
Requesting speed throttling
With some SIM cards, we have the ability to reduce the connection speed or stop the connection. This is useful when you want to limit your monthly spend and ensure you stay within budget. You can also receive notifications when you reach a certain GB use. Learn more about setting this up in the portal.