Keep your login information safe
We’ll send you login information for our billing system, and data use portal. Keep this information handy and in a safe place in case you want to check your current/previous bills and data use.
Keep details of your serial IDs
For SIM cards, keep a list of card IDs. A SIM card ID will look similar to “89852 35 005005 220220 3” This can help us with troubleshooting connectivity issues. Your card IDs will be available in the data portal and on invoices.
For TV services, keep a list of your receiver IDs, make and model and card ID. We also keep a record of these details and having this information to hand makes troubleshooting connectivity issues much easier.